Refund Policy
Effective Date: October 23, 2026
Granite Point Software wants customers to have a clear understanding of our refund terms before purchasing Post Archive Calendar Pro.
7-Day Conditional Refund Policy
Refund requests may be considered within 7 calendar days of purchase when a technical issue makes the plugin’s essential functionality unusable and the issue cannot be resolved through reasonable troubleshooting and assistance from our support team.
To qualify for consideration, customers must contact us within the 7-day period, describe the problem, and provide a reasonable opportunity for our support team to investigate and attempt to resolve it.
What Is Not Normally Covered
Refunds are not ordinarily provided for:
- Changing your mind after purchasing and downloading the software.
- Features that were not advertised as part of the product.
- Problems caused exclusively by unsupported or incompatible third-party software or hosting configurations.
- Requests submitted outside the stated refund period.
Exceptions may be made at our discretion or where required by applicable law or purchase terms.
How to Request a Refund
Email
support@granitepointsoftware.com
within 7 calendar days of purchase.
Please include your purchase email address, the issue you are experiencing, and any information that may help our support team reproduce and resolve the problem.
Do not send payment card details.
Refund Processing
Approved refunds are processed through Freemius and returned using the original payment method, subject to the payment provider’s processing procedures.
When a purchase is refunded, the associated Pro license may be deactivated, and Pro functionality will no longer be available under that license.
Additional Purchase and Consumer Rights
Purchases made through Freemius are also subject to the terms presented during checkout. Certain transactions or jurisdictions may provide refund, cancellation, or consumer rights beyond those described above.
Nothing in this policy limits rights provided by applicable law or additional protections under the governing Freemius purchase terms.
Questions?
If you have questions about a purchase or refund eligibility, please contact:
Granite Point Software
Email:
support@granitepointsoftware.com
Website:
https://granitepointsoftware.com